A Brisbane woman was bombed with 25 calls in just more than half an hour like a rogue who had stolen thousands from her bank account became increasingly desperate to keep her in the blow.
Tanya Owens’ life savings were gone, while $ 12,000 ($ 7,500) were also spent on its credit card.
â € Hat what is wrong with you tanya ??? Who are you talking now, “The man asked in text messages.
He put two more calls and then sent more frantic messages.
â € uMam u need to understand only CZ (sic) of suspicious behavior ur (sic) you will lose funds from your account. For now I am the person who can initiate the reimbursement of money (sic) again your account, ”he wrote.
Its $ 6,500 (US $ 4,000) in life savings had been transferred from it from its large southern bank to the bank of choosing people using its name as account account – however it had never been banished with the institution.
Account name matching is a fundamental measure against Scam that has blocked many fraudulent transactions in other countries and despite a $ 100 million (US $ 63 million) promise to Australian banks to roll technology yet is not in place
Mrs. Owens is providing her support for news.com.Auâ campaign people before winning, calling on the federal government to make it mandatory for banks to compensate victims of fraud – as in the United Kingdom.
In October last year, the United Kingdom introduced the world’s major legislation, making mandatory compensation for the victims of fraud within five working days, unless in cases of severe negligence.
In July 2022, the Australian Commission of Competition and the consumer called on the banking sector to establish an account control system throughout the industry.
Only at the end of 2023, the Australian Australian Association announced a $ 100 million (US $ 63 million) investment to block clients from transferring money if a name does not match the recipient’s details.
But the participation is incomplete and it came too late for Mrs. Owens who was deceived in August last year.
She lost her life savings, despite the transfer details that did not match the Scammer account name.
“Only that it should have stopped the transfer or ignite the money on the naked land as the account name is obviously not matched
“I was always under the impression that you had to make sure that the spelling of the account holder’s name or at least the account name had to match the account details that the money is transferred or sent to.â
It all started when the 44-year-old received a call from a man named Ryan who claimed to be from the scamwatch government agency’s fraud department.
He told her she had an active hack that happened on her phone immediately that minute.
With cooling, Ryan also knew her address, date of birth and that she was banished with large southern and Citibank and also had incorrect and zip accounts, plunging it into a false sense of security.
The scammers directed her to download the remote input software called Zoho Assist claiming she would help stop her money by disappearing.
“I don’t have the idea what damage this app was doing on my phone at the time,” she said. â € œi had literally reflected my phone and they had changed the operating system and made all kinds of items in the background.
“I was effectively held hostage. I couldn’t do them.
Meanwhile, Ryan gathered pressure by telling Mrs. Owens’s attraction of both large and small amounts were disappearing from her account. He told her to transfer money to a holding account to keep her safe.
â € Premome Friday morning I didn’t sleep overnight, I hadn’t eaten or drunk, I was just f ** king staring, â € said.
But her suspicions also aroused. She managed to call Citibank, however with the program controlling the phone, Scammers cut the call shortly before she was decided to talk to the fraud department.
The scammers called him back and put him on the phone with someone with a foreign accent they claimed to be from Citibank.
Mrs. Owens told scammers things that sounded â € œwrongâ € and put the phone again, calling it a large southern bank this time.
“As I was talking to someone, the phone detects and bell magically,” she said.
â € œai was the fraudster becoming clumsy. He said that we have helped you, why do you think we are cheating on you? We’ve been on the phone for the last 24 hours. I said “Denâ I wouldn’t be clumsy, I have a verified who you are, I have to talk to the bank” and dependent. “
At the time of luck, a colleague managed to call and she “in tears in tears”. Her work friend briefly provided what was happening was not right.
“My phone was bell and bell. This character Ryan was falling on the bell. First he bell from his number and then my phone was effectively destroying me, just as Tanya was calling Tanya. I was scared. I e I know this was not right, something was really bad here, and the phone is sounding constantly, “she said.
She then discovered that her phone was on don’t worry.
â € œ I clicked on my deleted box for some reason and saw two text messages from the bank of once sitting there, – she added.
Mrs. Owens contacted her banks, placing blocks on her Citibank and Latitude credit cards. Seven weeks later, Citibank turned $ 12,000 (US $ 7,500) spent, while Latitude and Afterpay also reimbursed purchases.
But Great Southern is the only bank that has refused to return the victim of fraud – blaming it for losing money.
She said the situation was â â œMESSED up.â €
“I’m working a second job now. I had savings and now I’m in debt,” she said.
“I went from $ 6500 (US $ 4,000) savings to play heavy capture to pay my rent, bills paid and I have dropped Telstra and my health insurance to say to those who will be delayed. Â €
Mrs. Owens said she was “embarrassed in embarrassment” to be caught by deceit
“I answered a phone call and while they checked me – € ¦ I thought they were legal,” she said.
“They were over patient and supportive. They said they were here for me and looking for things and not stressing. They had time and playing the game, they were in a hurry.â €
She said he went to a place € œDark the place for shortly after the fraud.
â € œit messages with your head. You think you deserved this, you should know better, you are an idiot while falling for it, ”she added.
“I swear that they have a Department of Psychology-it was such a well thought out scenario-they had an answer to every question or pre-bosh inconvenience.
After being a Great Southern’s client for 25 years, she said she was disappointed “only from their response to be cheated.
â € œrrheat Southern said effectively I give them the opportunity to use my accounts, so it will be with you. If I actually give the fraudsters a password once orally, this may be the case, but I wouldn’t actually give them. But unfortunately I give them access to my phone and they were deleting text messages that I had no idea they got, “she said.
Mrs. Owens is currently undergoing the complaints process with the Australian Financial Complaint Authority (AFCA).
“The scary world we are living in. Our records are there and information is the tip of someone’s fingers before you know,” she said. “The stories they can rotate are crazy reliable.â €
A spokesman for the Great Bank southern said they could not comment on individual secondary privacy issues, but claimed that they are actively working with the parties to assist the client in this case to recover their funds.
“We understand the disturbing impact of fraud and it is very sorry to hear that this client is influenced by fraud activity. The large southern bank is focused on both the prevention of fraud and supporting customers when incidents occur,” they said.
News.com.Au understands the confirmation of the payer system is not the second to be implemented by all Australian banks by the end of 2025.
A spokesman for the Australian Association of Banks said that the implementation of a confirmation throughout the payment system industry requires significant construction and investment.
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